General terms of purchase

When you place an order via thechutney.se, you are responsible for ensuring that the details you provide are correct.

Once the order has been registered you will receive a confirmation of your purchase. Please check the order and contact us as soon as possible if anything is wrong.

We reserve the right to refuse or cancel an order if, for example, a dish is sold out, the restaurant cannot fulfil the order, or an obvious technical error has occurred.

If we need to cancel an order that has already been paid, the relevant amount will be refunded.

Available payment options are shown during checkout.

Before payment is completed, the customer must be able to see the total price of the order including VAT and any additional charges.

Available options for collection and any delivery are shown when you place your order.

Stated preparation and delivery times are estimates. Times may be affected by high demand, traffic or other circumstances.

More information is available on the Delivery and collection page.

For distance sales, consumers often have a 14-day right of withdrawal. There are, however, statutory exceptions.

For orders of prepared food and groceries that can quickly deteriorate or go out of date, the usual 14-day right of withdrawal normally does not apply.

This means that a food order from The Chutney normally cannot be returned or cancelled under the general 14-day right of withdrawal when the order is covered by such an exception.

This does not affect your right to complain or make a claim if something is wrong with the order.

We first try to resolve any problems directly with the customer.

If a consumer dispute cannot be resolved between the parties, the customer may, when the applicable conditions are met, turn to the National Board for Consumer Disputes (ARN).

Swedish law applies to these terms, subject to mandatory consumer protection rules.